--- url: https://docs.reversesignal.com/get-help.md --- # Get help How to get help with ReverseSignal Returns, or ask us about privacy. ## Email us Email . We reply within one business day. When you write, include: 1. Your store name, so we can find your account. 2. The order number (for example `#1001`), if your question is about a specific order. 3. What you were doing, and the exact message the app showed. Never send a customer's personal data: their name, email, phone number, address or payment details. If you send a screenshot, cover any customer details first. Your store name and the order number are enough for us to look into it. ## Call us Call [512-886-6500](tel:+15128866500). Have your store name ready, and the order number if your question is about a specific order. ## Privacy Email with privacy questions or to request a data processing agreement (DPA). Our [privacy policy](https://reversesignal.com/privacy) explains what data we hold and when we delete it. ## Questions from your customers Your customers should contact you about their returns, since you can see their orders and help them fastest. If one emails us, we'll forward the message to you. ## Anything else For sales, partnerships or our mailing address, see [reversesignal.com/contact](https://reversesignal.com/contact).