Frequently asked questions

Quick answers to the most common questions about ReverseSignal Returns.

What does ReverseSignal Returns cost?

The app is free. There's no plan to choose and nothing to pay. See Get started with ReverseSignal Returns for what installing it does.

Which orders can be returned?

The app can only see orders placed in the last 60 days. It can't find an older order, and shows the same message as for an order number that doesn't exist. See Start a return for a customer.

Does my customer need an account to start a return?

No. A customer enters their order number and email on your returns portal. There's no account or password to set up. See Claim your portal address.

Can the returns portal use my store's own domain?

Yes. You claim a subdomain you already own, for example returns.yourstore.com, and point its DNS to ReverseSignal. See Claim your portal address.

How do I get help?

Email support@reversesignal.com. We reply within one business day. See Get help for what to include, or to call us.